To contact Customer Service please email firstname.lastname@example.org.
How to Order
The simplest way to order is by using our secure online ordering service and paying with your credit or debit card. Simply select your product, click Add to Basket and follow the instructions.
You can also order by telephone by calling 0845 680 9489. Please have your credit or debit card ready so that we take your card details. We accept all major credit and debit cards. Please note that this number is for ordering only. If you have enquiries about availability, colours, sizes etc. please email email@example.com.
Postage and Packing Costs
We will do everything we can to dispatch your parcel on the day of your order. During busy times, especially when we have sales and promotions, your order may take a few extra days to arrive.
Unfortunately we do not refund VAT to Guernsey and Jersey customers.
If you have any special requests regarding delivery please make these known to us in the comment box and we will do our best to deliver at the requested time. We will of course contact you by phone or email if we are unable to fulfil your request.
If you are not happy with your cashmere purchase for any reason, please return the item, along with the details requested below, within 14 days. We will be happy to refund or exchange your items provided they are in perfect condition, unworn and in their original packaging.
We would like to draw your attention to the following:
Please include the information below and whether you require a refund or exchange (please retain proof of posting from your shipper). Please also include a copy of the receipt that was sent with your cashmere product.
Information required with return:
Please return your item to:
Willow Cashmere Returns